Refund Policy
We offer a 1 year warranty policy, which means that you have 1 year after receiving your item to request for an exchange.
The exchange is valid only if the polish fades away within 1 year of delivery of the product (any damage caused to the product due to customer mishandling shall not be accounted for an exchange). To be eligible for the exchange please follow the following instructions:
Click pictures of the product upon delivery
Use the product with proper care as per the care guide
If you notice within 1 year that for some reason the polish has faded, click pictures of the product
E-mail us the before and after images for a review at contact@yourstruelystore.com
Once approved, we shall process your exchange request and deliver you a brand new product for free
DAMAGED OR BROKEN OR WRONG ITEM
As a policy, we do not offer refunds on products which are delivered in perfect condition as per the order placed.
Please inspect your order upon delivery and contact us immediately if the item is defective or damaged or if you have received the wrong item so that we can evaluate the issue and make it right. Please note that the window for such complaints is only for 72 hours after the delivery has been done. To initiate an exchange in such cases please follow these steps:
Click images of the product, packaging and bill and e-mail to us within 72 hours of delivery at contact@yourstruelystore.com for review
Once approved, we shall process your request and deliver you a brand new product for free
ORDER CANCELLATION
To ensure you receive your product at the earliest we start manufacturing at the earliest. Hence, please note, after placing the order if you wish to cancel it please contact us within 2 hours for a full refund. Any requests received after 2 hours of placing the order shall not be valid for a full refund.
RETURNS
We endeavor to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
We don’t accept returns as we sell made-to-order items.
CASH ON DELIVERY
Open delivery of orders is not allowed.